142 Don Mc Kinnon Drive, Albany Mega Centre, Albany, Auckland
Physical address
For the love of pets! Our dream is to create a true pet superstore that could offer the complete pet experience, and become the champion of responsible pet ownership.
15th January 2009 Be very carefull when you buy fish from this shop. Many fish are diseased and die in a few days. Sales people care only of their sales( the more expensive the better) but not of your money and servise quality. Not much help for beginners. I am very disappointed.....got bad experience, wasted money and lost fish because of their 'professional advise'.
17th April 2014 Terrible experience, went in to buy a packet of pig ears from the store for the family dog, when opened it smelled terrible like rotten flesh, so went to return. The staff at the beginning didn't even bother opening the packet and simply said "Pig ears smell like that.", after insisting for them to open the packet, the lady continue to reply 'well some just smell like that.' and tried to shrug away the problem. Even making remarks such as 'Well the dog will eat it anyway.' I was absolutely furious.If the motto 'Well the dog will eat it anyway' is the motto of animates, well I'm afraid to buy anything from there ever again.
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Fitandwell
11th May 2013 Very bad experience. tried to buy two mice for one of my sons a few months back, they did not approve the cage that we had at home (we had to show them the photo). I believe they wanted to sell us a bigger cage. Exactly the same story happened today, we wanted to buy two rats and again no luck, they wanted us to buy two cages from them first. So, pets are not expensive but they have to come with expensive cages. I was very frustrated, my son was very upset hi did not get his long awaited pets . Well will have to buy him his rats online i guess.
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rphonda
15th January 2009 Be very carefull when you buy fish from this shop. Many fish are diseased and die in a few days. Sales people care only of their sales( the more expensive the better) but not of your money and servise quality. Not much help for beginners. I am very disappointed.....got bad experience, wasted money and lost fish because of their 'professional advise'.
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Rotund
9th December 2008 Newest store in the chain. Same as the rest really. Good range of goods on sale but very very expensive. Their mark-ups are horrible! Never visit this chain for fish, there's always dead ones floating in their tanks, often diseased and staff can't tell one type of fish from another.
Be very carefull when you buy fish from this shop. Many fish are diseased and die in a few days. Sales people care only of their sales( the more expensive the better) but not of your money and servise quality. Not much help for beginners. I am very disappointed.....got bad experience, wasted money and lost fish because of their 'professional advise'.