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When I went to collect my car it had a massive crack down the windscreen that wasn't there before - they claimed it hadn't been done by them and refused to take any responsibility. The company's "director" was nasty and unprofessional throughout our communication and wouldn't even apologise for the damage caused to my car. Had to replace my windscreen on top of the $350 fee. If you have to tow someone, please make sure you do not call Auckland Towing Co.