12th August 2015 We get our large gas heater and wall mounted heater (s) serviced annually, Tony has come for the third time now and I can't praise enough his lovely nature, his tidy habits and attention to detail, putting the pretend sawdust , coals, painting the black.. he does a great job. I can't rate highly enough. I overheard him teaching an apprentice once and thought lucky boy having someone like Tony teaching him tricks and tips.
Am now going to find out what your plumbing services are like! thank you
12th August 2015 We get our large gas heater and wall mounted heater (s) serviced annually, Tony has come for the third time now and I can't praise enough his lovely nature, his tidy habits and attention to detail, putting the pretend sawdust , coals, painting the black.. he does a great job. I can't rate highly enough. I overheard him teaching an apprentice once and thought lucky boy having someone like Tony teaching him tricks and tips.
Am now going to find out what your plumbing services are like! thank you
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tabby123456
14th November 2014 agree with Claire7. Do get a written quote because in my experience, the final bill was a lot higher than expected. I would be careful to consider Topline again as they overstated the technicians hours, this was only discovered and amended after I emailed and consulted them specifically about the hours.
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Claire7
30th August 2013 Workmanship was good but billing is unscrupulous. Quote was half of final charges (no mention of service fee and hourly rate not job rate as told on the phone). Get a written quote if you use this company.
Topline Trade Services Ltd
9th September 2013 We regret Claire feels she has been treated unfairly. When a customer phones in to book a job with us, our office staff have a formal qualification process in place which includes verifying our charges with customers before proceeding with any work. We have standard hourly rates across our services broken down into quarter hour increments and a daily service charge which is a fixed mileage charge to and from the property. On top of this, there can be charges for parts and materials should these be required. If a customer prefers to obtain a quote or estimate for the total works this can be arranged for most job types. Our office staff and trade’s team do their utmost to keep our customers informed on price and job progress.
Topline has been successfully trading for over 25 years now and have longstanding relationships with many satisfied customers as you can see on our website. Some members of our trade’s team complete 8 or 9 different jobs a day regularly and although any poor review is disappointing, in context when considering our team’s high work load, we have by far a very satisfied customer base. Outstanding customer service is our team’s priority along with provision of a fair and reasonable price for the work completed.
Topline Management
We get our large gas heater and wall mounted heater (s) serviced annually, Tony has come for the third time now and I can't praise enough his lovely nature, his tidy habits and attention to detail, putting the pretend sawdust , coals, painting the black.. he does a great job. I can't rate highly enough. I overheard him teaching an apprentice once and thought lucky boy having someone like Tony teaching him tricks and tips.
Am now going to find out what your plumbing services are like! thank you