8th March 2013 Awful customer service although the policy does state you cannot get a refund in a round about way, Hartleys will not give refunds. Since most of the gear is in excess of $100 I found it difficult to find something else to replace and as $100 is alot of money to have sitting in a store credit I was unable to find anything else and would have preferred this. I spoke with the manager who flatly refused to refund as did the store, in the face of being a very good loyal customer having spent thousands over the years did not justify any leniancy. I could not find anything in the new winter stock, I thought it was rather boring and well over priced for the quality of the garments. I will never ever shop at Hartleys again, buyer beware. Hartleys is definately not what it used to be, cheap quality with excess price tags
Awful customer service although the policy does state you cannot get a refund in a round about way, Hartleys will not give refunds. Since most of the gear is in excess of $100 I found it difficult to find something else to replace and as $100 is alot of money to have sitting in a store credit I was unable to find anything else and would have preferred this. I spoke with the manager who flatly refused to refund as did the store, in the face of being a very good loyal customer having spent thousands over the years did not justify any leniancy. I could not find anything in the new winter stock, I thought it was rather boring and well over priced for the quality of the garments. I will never ever shop at Hartleys again, buyer beware. Hartleys is definately not what it used to be, cheap quality with excess price tags