6th December 2011 This is without doubt THE WORST airline I have ever had to deal with and I havent even got on the plane yet. Trying to get through to customer services is a joke and when you do, you can hardly hear what they are saying which bearing in mind they are speaking Malay-glish makes it nigh on impossible to communicate. When I have managed to get beyond those problems I have found myself being cut off and having to start the phone call lottery from the beginning again.
Several months later I am still stuck with my same booking issue plus a new one I need to resolve. The Auckland and freephone numbers just go through to Malaysia so no joy there. If I could afford it, I'd throw the tickets in the bin and go with a real airline.
WORD OF WARNING: If you are desperate and absolutely have to use this airline, DO NOT, I repeat DO NOT book on the internet without creating a login first and using that to make the booking. At least that way you will be able to manage some aspects of the booking yourself.
This is without doubt THE WORST airline I have ever had to deal with and I havent even got on the plane yet. Trying to get through to customer services is a joke and when you do, you can hardly hear what they are saying which bearing in mind they are speaking Malay-glish makes it nigh on impossible to communicate. When I have managed to get beyond those problems I have found myself being cut off and having to start the phone call lottery from the beginning again. Several months later I am still stuck with my same booking issue plus a new one I need to resolve. The Auckland and freephone numbers just go through to Malaysia so no joy there. If I could afford it, I'd throw the tickets in the bin and go with a real airline. WORD OF WARNING: If you are desperate and absolutely have to use this airline, DO NOT, I repeat DO NOT book on the internet without creating a login first and using that to make the booking. At least that way you will be able to manage some aspects of the booking yourself.