17th November 2010 At last a chance to review one of New Zealands lead fast food chains. The choice of food is increasing, so I hope it does not become cluttered, the restaurant itself is clean and tidy although the area covering the restaurant and the McCafe is not clearly marked, causing some confusion. I have no concerns about the qaulity of their product, my complaint lies with the 24 hour drive thru. On several occasions I have gone through the drive thru approx 2-4am only to disover you could not order anything requiring ice cream as the machine was down for cleaning (I am assured this is unavoidable, then on one occasion I was told it was cash only but if i waited 8 minutes it would accept EFTPOS which is all I could use, I went away and waited 10 minutes, got back in the queue only to be told that the menu had just gone to the breakfast menu. I then purchased a brekfast meal, got home and the food was cold, and there were no cutlery or the right amounts of condiments ie maple syrup, butter etc.
Another time I was asked f i wanted t wait 6 minutes for an apple pie to be ooked, I said I would but could they give me a latte while I waited, only to be informed the coffee machine was broken, it went from annoying to ridiculous. I filled out a feedback form, marking clearly that it was not a personnel or presentation concern, but a policy issue, so could I please have my feedback bought to the attention of the highest Power, only to be plagued with phone calls from a local loower manager who persisted in talking over me and making comments questioning why I should be so upset at what had happened (this was three issues over three weeks, with the ice cream machine cleaning every night)
As I stated, the quality of the food remains high, and attracts a large audience, but dont expect much if you are hungry in the night, why bother having 24 hour drive thru when a large part of the menu is null and void at this time.
I am amazed no other fast food chain has provided the 24 hour competition, because I for one would go there, and i suspect so would others, so its 3 stars for everything else and 1 star just for being open 24 hours, not for anything they do or wont supply.
At last a chance to review one of New Zealands lead fast food chains. The choice of food is increasing, so I hope it does not become cluttered, the restaurant itself is clean and tidy although the area covering the restaurant and the McCafe is not clearly marked, causing some confusion. I have no concerns about the qaulity of their product, my complaint lies with the 24 hour drive thru. On several occasions I have gone through the drive thru approx 2-4am only to disover you could not order anything requiring ice cream as the machine was down for cleaning (I am assured this is unavoidable, then on one occasion I was told it was cash only but if i waited 8 minutes it would accept EFTPOS which is all I could use, I went away and waited 10 minutes, got back in the queue only to be told that the menu had just gone to the breakfast menu. I then purchased a brekfast meal, got home and the food was cold, and there were no cutlery or the right amounts of condiments ie maple syrup, butter etc. Another time I was asked f i wanted t wait 6 minutes for an apple pie to be ooked, I said I would but could they give me a latte while I waited, only to be informed the coffee machine was broken, it went from annoying to ridiculous. I filled out a feedback form, marking clearly that it was not a personnel or presentation concern, but a policy issue, so could I please have my feedback bought to the attention of the highest Power, only to be plagued with phone calls from a local loower manager who persisted in talking over me and making comments questioning why I should be so upset at what had happened (this was three issues over three weeks, with the ice cream machine cleaning every night) As I stated, the quality of the food remains high, and attracts a large audience, but dont expect much if you are hungry in the night, why bother having 24 hour drive thru when a large part of the menu is null and void at this time. I am amazed no other fast food chain has provided the 24 hour competition, because I for one would go there, and i suspect so would others, so its 3 stars for everything else and 1 star just for being open 24 hours, not for anything they do or wont supply.