8th March 2014 Norovirus & Gostiona don't mix. Celebrated our 25th Anniversary with our friends and family (30 in total) in September - some travelled from as far away as Whangarei - the meal was nice and we had a good time, until the day after when 3 of my immediate family became horribly ill - after a few txts from friends it turned out that 14 of the 30 people at our dinner became very sick. Went to the Drs, and he advised us to have tests and to advise the Gostiona which we did. Initially this was handled well, no apology,but they contacted the Health Dept which was a good thing. After that - they would not return calls - even when it was confirmed that not only us but half of the people (Health Dept informed me of figures) eating at the Restaurant were sick from Norovirus. When I finally got in touch with the owners I asked for a refund for the people who were ill only to be told "we are willing to refund a third of the cost of the meals as we had to pay for staff and food consumed" they felt that they were not responsible as one of their staff, they think, passed the bug on due to poor hygiene - I pointed out that 14 people were ill, many of us went to the Drs, had time off work so loss of wages etc but they would not budge. I finally accepted the refund - for our guests, but I still felt very badly treated. This was a very important occasion for us and it was completely ruined. Got an apology of sorts but at no point did it feel like a genuine one. Surely for good relations and to make up for spoiling such s special occasion you would have thought they would have made more of an effort right from the start to make amends. It should never have gone this far - if the apology and an offer of possible remuneration had been right at the beginning, and if they'd actually returned my phone calls and emails as promised I wouldn't be writing this review.
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Hells1
7th July 2010 This place is a gem! Hidden on the outskirts of Hamilton, but it has a fantastic country atmosphere and the best meals. I love this place HMB
Absoultly enjoyed our dining experience at Gostiona restaurant, Gorgeous meals, will definatly be dining there again very soon