28th February 2014 Excellent service! I'd had a rushed morning with children's Dr's appointments and had forgotten to grab my wallet, which I only discovered when I came to pay for my car battery replacement. Doh! The Team at Mister Minit St Lukes were so lovely and understanding and said to just pay the next time I came back in. This type of service isn't offered very often these days, so it was so nice to be trusted...! A BIG thank you - you really helped me today (payment has been made online today too - I'd paid today as I'd feel too guilty with an IOU. Thanks! :D).
28th February 2014 Excellent service! I'd had a rushed morning with children's Dr's appointments and had forgotten to grab my wallet, which I only discovered when I came to pay for my car battery replacement. Doh! The Team at Mister Minit St Lukes were so lovely and understanding and said to just pay the next time I came back in. This type of service isn't offered very often these days, so it was so nice to be trusted...! A BIG thank you - you really helped me today (payment has been made online today too - I'd paid today as I'd feel too guilty with an IOU. Thanks! :D).
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bfg987
22nd June 2013 Took two keys in to have them cut but neither key worked. When we took the keys back and tried to explain they were rude and abrupt and literally rolled their eyes at us. After a heated exchange and an insincere apology another staff member stepped in and the keys were re cut, with two extras thrown in by way of apology. The whole experience was so uncomfortable that the re cutting was rushed and the result is that the keys still don't fit. Not sure if we can face a third trip in to see them.
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CustomerA
14th May 2010 Two pairs of shoes taken in, both returned within a month due to poor gluing, then the heel wore down on one of the pairs within a few weeks and had to be returned for a second time.
The staff seemed largely unconcerned by the problem - or the impact that had on me as a customer, maintaining that they were the "best shoe repair place in Australasia" when I tried to calmly talk to them about the experience. Frankly at $60 for each pair to get repairs done I would expect better standards and service.
Excellent service! I'd had a rushed morning with children's Dr's appointments and had forgotten to grab my wallet, which I only discovered when I came to pay for my car battery replacement. Doh! The Team at Mister Minit St Lukes were so lovely and understanding and said to just pay the next time I came back in. This type of service isn't offered very often these days, so it was so nice to be trusted...! A BIG thank you - you really helped me today (payment has been made online today too - I'd paid today as I'd feel too guilty with an IOU. Thanks! :D).