Nuttall Jewellers
21 Mokoia Road, Birkenhead, North Shore City, Auckland
Physical address
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Had a new band put on my engagement ring. Was happy with the result when I picked it up. There was some movement of the setting under the claws but I assumed this was standard given that it had been done by a professional jeweller and was checked by the store owner before it was handed over to me. A couple of months later, the entire setting came out of the ring and I lost it. There was no damage to the claws, no bump or anything. When I talked to the manager about it she was less than sympatheic and suggested I lie to the insurance company and tell them I had lost the whole ring (are they worried about having to foot the insurance bill due to poor service?) I then sourced a new diamond and asked them to create a new setting and fit it for me as a gesture of good will and to acknowledge some responsibility. The owner was so rude and practically blamed me - saying I should have brought it back when I noticied something was wrong (I didnt know it was wrong!) and accused me of being rough with it and treating it poorly! I will be following up with a lawyer to see what my rights are under the Consumer Guarantees Act.