62 Lunn Avenue, Mount Wellington, Auckland City, Auckland
Physical address
Hobby City has been supplying top quality products to the hobby fraternity for almost 30 years. We are the biggest hobby goods retailer in New Zealand by far. From humble beginnings in Nelson Street w
8th October 2013 My wife set up an account with money to buy something as a birthday gift. Unfortunately their stock seems depleted and not refreshed. After a number of months I spoke with their guys. This interaction was poor and hence decided to ask to refund the money from the account. I was promised a call back from the manager a few times which never happened. Since then my wife has been chasing them for the refund for months . Lots of false promises and still no money. Save your energy and buy elsewhere.
Hobby City
10th October 2013 The assertion that 'their stock seems depleted...', is absolute speculation, completely untrue and vindictive.
Also, the assertion that the 'interaction was poor' is unsubstantiated as none of the Hobby City staff can recall the customer ever calling to discuss the account.
Hobby City has a policy of not refunding money simply because a customer has changed their mind on a product that has been bought on lay buy.
In cases of lay buys where a product has been purchased and months later the customer wants a refund we offer a refund subject to a 20% restocking fee. This is to cover the fact that the particular item on lay buy could have been resold in the meantime.
In this case the customer has been given a refund AND the restocking fee has been wavered.
My wife set up an account with money to buy something as a birthday gift. Unfortunately their stock seems depleted and not refreshed. After a number of months I spoke with their guys. This interaction was poor and hence decided to ask to refund the money from the account. I was promised a call back from the manager a few times which never happened. Since then my wife has been chasing them for the refund for months . Lots of false promises and still no money. Save your energy and buy elsewhere.