3rd May 2016 The customer service shown to us today has been incredible. You expect if you have a breakdown in a town that is somewhat out of the way you are in for a hefty bill. However the amazing gentleman I spoke to was just a pleasure. He had "just got off the farm" and being 5pm we had assumed he would have to look at it tomorrow. However it was absolutely no hassle and he got us on our way pronto. He even offered us a ride to and from our accommodation! The bill came in much lower than we had expected (with a vast mechanical background) and we were on our way the next day. When you only have a small amount of time to see our beautiful country it is a pleasure to know when things go wrong someone is there to help out.
3rd May 2016 The customer service shown to us today has been incredible. You expect if you have a breakdown in a town that is somewhat out of the way you are in for a hefty bill. However the amazing gentleman I spoke to was just a pleasure. He had "just got off the farm" and being 5pm we had assumed he would have to look at it tomorrow. However it was absolutely no hassle and he got us on our way pronto. He even offered us a ride to and from our accommodation! The bill came in much lower than we had expected (with a vast mechanical background) and we were on our way the next day. When you only have a small amount of time to see our beautiful country it is a pleasure to know when things go wrong someone is there to help out.
Thank you so much Franz Josef Mechanical!
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acdongch
6th January 2015 I had a phone conversation with the mechanic on behalf of my customer and found that he is hillariously rude towards to the customer and me. Apart from saying 'who is this?', the first sentence that he spoke was 'Am I charging you or your customer for the time of this conversation?'. It was 2munites and 20seconds conversation at 5:38pm on weekday. (He was charging a time and a half of his rate $124/h as it was after 5pm..) He was even calling the customer 'a dumb' which I couldn't believe what I just heard. He was very proud that he is the only mechanic in the area (Franz Josef) that makes him became very arrogant and rude to his customers.
Please do not get any sort of trouble with your car in Fraz Josef otherwise you will meet this guy who call you a dumb and charge for a call.
The customer service shown to us today has been incredible. You expect if you have a breakdown in a town that is somewhat out of the way you are in for a hefty bill. However the amazing gentleman I spoke to was just a pleasure. He had "just got off the farm" and being 5pm we had assumed he would have to look at it tomorrow. However it was absolutely no hassle and he got us on our way pronto. He even offered us a ride to and from our accommodation! The bill came in much lower than we had expected (with a vast mechanical background) and we were on our way the next day. When you only have a small amount of time to see our beautiful country it is a pleasure to know when things go wrong someone is there to help out.
Thank you so much Franz Josef Mechanical!