15th April 2008 I called Geoff for a quote and he came around very promptly and gave me a quote which seemed very reasonable and we made an appointment for the work to be done the following day. He also gave me two different glass samples so I could think about which glass to choose, along with his business card.
When calling the landlord that evening to tell him we'd be getting the glass replaced (since we broke it ourselves) he informed me that he has glass cover on his insurance and it would all be covered, but I would have to use a particular firm chosen by the insurance company.
I phoned Geoff to let him know what the situation was, and unfortunately cancelling my appointment with him.
Geoff was rude to me on the phone saying that it had all "been a waste of time" and that he'd come round to pick up the glass samples and could I give him back his business card too.
I was very sorry I did not need his services but he certainly did not leave me feeling as though I should call on him again in the future.
I am disappointed as I like to support local businesses but I will not be going back to this business.
I have given one star since Geoff was prompt in coming round to quote and the quote seemed very reasonable but I cannot review his workmanship as we did not get that far.
I called Geoff for a quote and he came around very promptly and gave me a quote which seemed very reasonable and we made an appointment for the work to be done the following day. He also gave me two different glass samples so I could think about which glass to choose, along with his business card. When calling the landlord that evening to tell him we'd be getting the glass replaced (since we broke it ourselves) he informed me that he has glass cover on his insurance and it would all be covered, but I would have to use a particular firm chosen by the insurance company. I phoned Geoff to let him know what the situation was, and unfortunately cancelling my appointment with him. Geoff was rude to me on the phone saying that it had all "been a waste of time" and that he'd come round to pick up the glass samples and could I give him back his business card too. I was very sorry I did not need his services but he certainly did not leave me feeling as though I should call on him again in the future. I am disappointed as I like to support local businesses but I will not be going back to this business. I have given one star since Geoff was prompt in coming round to quote and the quote seemed very reasonable but I cannot review his workmanship as we did not get that far.