10th April 2015 You could not possibly have better service than from Botany BedRus ("Bob's beds") You cannot fault the staff for their professional attitude, indepth knowledge of beds and genuine compassion.I have a spinal problem. I found that the latex bed I chose was not comfortable for me. BedsRus went out of their way to do everything in their power to make sure I got exactly the right mattress for my needs and were happy for me to visit the store multiple times, even lying on the bed for some time so that I would be happy with my mattress and get the relief I needed. During my bed search they also directed me to the Albany branch where I found staff equally concerned to help me.You certainly could not get such service elsewhere.
10th April 2015 You could not possibly have better service than from Botany BedRus ("Bob's beds") You cannot fault the staff for their professional attitude, indepth knowledge of beds and genuine compassion.I have a spinal problem. I found that the latex bed I chose was not comfortable for me. BedsRus went out of their way to do everything in their power to make sure I got exactly the right mattress for my needs and were happy for me to visit the store multiple times, even lying on the bed for some time so that I would be happy with my mattress and get the relief I needed. During my bed search they also directed me to the Albany branch where I found staff equally concerned to help me.You certainly could not get such service elsewhere.
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bobflanagan
18th December 2013 New Owner from the 1st November 2013.
Bob Flanagan is the new owner and Bob owns and operates Beds R Us Albany, Wairau Park and Newmarket and excels in customer service and looking after every customers' needs.
All our beds have a comfort guarantee.
All our beds are made in New Zealand and have a manufacturers' warranty.
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Scotsgirl79
9th February 2012 Shocking company to deal with. We spent over $6,000 on our bed which now has a fault in it. Despite 3 visits into the store, over 5 phone calls and an email the manager will not make contact with us to remedy the problem. We have now gone to Sleepyhead directly. My advice, shop somewhere else as this shop has no idea what customer service means
You could not possibly have better service than from Botany BedRus ("Bob's beds") You cannot fault the staff for their professional attitude, indepth knowledge of beds and genuine compassion.I have a spinal problem. I found that the latex bed I chose was not comfortable for me. BedsRus went out of their way to do everything in their power to make sure I got exactly the right mattress for my needs and were happy for me to visit the store multiple times, even lying on the bed for some time so that I would be happy with my mattress and get the relief I needed. During my bed search they also directed me to the Albany branch where I found staff equally concerned to help me.You certainly could not get such service elsewhere.