The Fireplace have been radiating both warmth and style into New Zealand homes for over thirty years, we specialise in Gas, Wood, Electric and Outdoor fireplaces.
17th August 2013 A very bad job was done by fitter. Totally ruined the existing mantel. Owner not at all interested. Very disappointing and expensive to fix. Would not recommend to anyone.
The Fireplace Limited
3rd December 2014 See our reply below to your original post...
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Kevlar
30th June 2013 Andrew the salesman was fantastic! That's where the good service ended sadly. The fireplace installer absolutely ruined my existing mantel, and the company boss didn't want to know about it, saying the installer and I should sort it. Overall I wouldn't recommend this company to anyone.
The Fireplace Limited
3rd December 2014 The Fireplace have been in business for 30 years now and have always been looked upon within the industry as being customer focused, courteous and professional.
The Fireplace do not employ their own full time gas/wood/electrical fire fitters or installers, what they do for their customers, is to recommend fitters/installers who the customer can choose from, based on the fitters/installers location, cost and experience.
The Fireplace tries to make sure that who they recommend to customers are also customer focused, courteous and professional. Unfortunately The Fireplace cannot be held responsible for the workmanship of the installer/fitter nor any contractors the installer/fitter may use at the time of installation/repair.
Should there be a situation where a customer does have a complaint about a fitter/installer, The Fireplace does take it very seriously. Management will address the situation by liaising with all parties involved to see if there can be a resolution.
From time to time, we do find that no matter what has been suggested to the customer they will disagree with the suggested solutions. When all avenues for resolution have been exhausted The Fireplace has no other option but to leave the matter with the customer and the fitter/installer to resolve.
A very bad job was done by fitter. Totally ruined the existing mantel. Owner not at all interested. Very disappointing and expensive to fix. Would not recommend to anyone.